Frequently Asked Questions

How does the Silk&Sparks Pro Max work?
The Pro Max uses a powerful high-speed roller spinning at 2,000 RPM to gently smooth away dry skin, cracks, and stubborn calluses — without pain or discomfort. It’s fast, easy, and totally mess-free.

How fast will I see results?
You’ll feel the glow-up instantly. Our tech gives you baby-smooth feet in just a few minutes — no waiting, no drama.

How often should I use it?
Use it for just a few minutes every week to keep your feet fresh, silky, and ready for anything.

When should I replace the rollers?
Each roller gives you around 3 hours of powerful smoothing action. When you notice the roller isn’t doing its thing as well, it’s time to swap it out. Grab some Refills to stay smooth longer!

Is there a money-back guarantee?
Absolutely. If you don’t love your Pro Max, we offer a 30-day risk-free trial. Not vibing with it? Get your money back — no stress, no questions asked.

Is the Silk&Sparks Pro Max waterproof?
Yes! It’s designed to handle water like a pro, so you can use it safely during your regular pedicure sessions — even after a soak.

Is it rechargeable?
Definitely. It comes with a USB charger, making it super easy to power up wherever you are. No batteries, no hassle.

Can I travel with it?
Yes! The Pro Max is lightweight, compact, and made for on-the-go glam. Toss it in your bag for quick touch-ups anytime.

Can I use it if I have sensitive skin?
The Pro Max offers two speed settings — so you can go gentle when needed. Always start soft if you’re unsure, and you’ll find your perfect vibe.

Shipping & Delivery

How much is shipping?
We offer free tracked shipping on all orders over $50. Orders under $50 will have shipping calculated at checkout.

When will my order ship?
We typically process orders within 24 hours. During peak times, it might take up to 2–3 business days. Once shipped, delivery usually takes 5–10 business days depending on your location.

How do I track my order?
You’ll get a tracking number via email once your order ships. You can also track your order directly on our site anytime!

Do you ship internationally?
Yes! We ship worldwide to over 200 countries. Just a heads up — customs fees may apply depending on your country (those are out of our hands!).

Ordering

Can I cancel my order?
If you need to cancel, email us at yo@silkandsparks.com ASAP. We process orders quickly, so timing is everything.

What if I entered the wrong address?
Contact us immediately at yo@silkandsparks.com if you notice an address mistake. We’ll do our best to fix it before your order ships!

Payment

What payment methods do you accept?
You can pay securely with major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and ShopPay.

Why am I charged instantly?
Our payment system processes your order automatically once placed, to make sure you get your items as fast as possible.

Returns

What’s your return policy?
We want you to be obsessed with your Silk&Sparks products. If not, you have 30 days to return it!
Please email yo@silkandsparks.com to start the return process. (Return shipping costs are not covered.)